Shipping policy

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Please note that processing time is different from shipping time.

Shipping Time & Delivery Estimates

Because we work with trusted global suppliers, shipping times may vary depending on your location.

Estimated delivery time:

United States: 10–15 business days

International: 15–20 business days

In rare cases (customs delays, peak seasons, weather conditions), delivery may take slightly longer.

Shipping Costs

Shipping costs are calculated at checkout unless stated otherwise on the product page.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking information to update after shipment.

You can track your order using the link provided in your shipping confirmation email.

Customs, Duties & Taxes

We are not responsible for customs fees, import duties, or taxes imposed by your country.

These charges (if any) are the responsibility of the customer.

Incorrect or Incomplete Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

Delays caused by incorrect addresses

Orders returned due to incomplete or invalid address information

If an order is returned to us due to an address error, additional shipping charges may apply.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@houseflexa.com.

We will work with our shipping partners to resolve the issue as quickly as possible.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

Your order number

Clear photos of the item

We will review the issue and arrange a replacement or refund where applicable.

Contact Us

If you have any questions about shipping, please contact us at:

📧 Email: support@houseflexa.com
🕒 Response time: Within 24–48 business hours